At NXFEE Innovation, we provide VLSI research projects, academic projects, software-related project files, source code, documentation, project guidance, and related digital services. Since our products and services are primarily delivered in digital form, the following return and refund policy applies.
1. Digital Products and Project Files
Digital products, including VLSI project files, source code, software files, documentation, research materials, simulation files, and other electronically delivered products, cannot be returned once they have been delivered or made available to the customer.
Once a digital product has been delivered, it may have been downloaded, copied, or accessed by the customer. Therefore, returns are generally not accepted after delivery.
2. Cancellation Before Project Delivery
If a customer has made an advance payment but decides not to proceed with the project before the project has been started or delivered, the customer may contact us to request cancellation and a refund.
Refund eligibility will be reviewed based on the status of the project and the work already completed. If approved, the eligible refund will be processed through the original payment method or another mutually agreed payment method.
3. No Refund After Digital Delivery
After the project files, software, source code, documentation, or other digital deliverables have been provided to the customer, refunds will generally not be available.
However, if there is a genuine technical problem with the delivered project that is caused by an error on our side, we will make reasonable efforts to correct the issue in accordance with the agreed project requirements.
4. Corrections and Technical Support
Customers may contact NXFEE Innovation regarding:
Software or coding errors in the delivered project
Hardware-related project errors attributable to the supplied design
Simulation issues
Source-code doubts
Project-related technical questions
Corrections required according to the originally agreed requirements
Corrections are applicable to the originally agreed project requirements. Requests that introduce new features, substantial modifications, or changes to the original requirements may involve additional charges.
5. Requirement Changes
Changes to the project requirements after confirmation or delivery are not considered defects or return reasons.
If the customer requests additional features, modifications, or a different project implementation, NXFEE Innovation may provide the requested changes subject to additional charges, depending on the scope of work.
6. Refund Processing
Where a refund is approved, the refund will be processed after verification of the customer’s request and project status.
The time required for the amount to appear in the customer’s account may depend on the payment gateway, bank, or payment service provider.
7. Before Making Payment
Customers are advised to review the project description, requirements, available demonstration/output videos, specifications, and other relevant information before making payment.
Customers may contact our support team if they require clarification regarding the project, specifications, deliverables, or requirements before placing an order.
8. Duplicate Payments
If a customer accidentally makes a duplicate payment for the same order, the customer should contact us with the payment details. After verification, an eligible duplicate payment may be considered for refund.
9. Contact Us
For cancellation, refund, technical-support, or project-related queries, please contact us:
